Download PDF (Portuguese)- We do not record or store audio: it is discarded right after transcription.
- Personal data never trains models without explicit consent.
- We do not sell or rent your data.
- Default retention of 60 days.
- Contact: privacy@sofya.ai
Sofya values the privacy and data protection of its users. This Privacy Policy describes how we collect, use, store and protect your information. By using our services, you agree to the terms described here.
1. Information we collect
We collect personal and non-personal information to provide and improve our services. This may include:
- Personal information: name, email, phone and other information you provide directly.
- Health data: data transcribed and structured during use of our services, as permitted by applicable law.
- Usage data: information about how you use our services, including technical data such as IP address, device type and browser.
2. How we use your information
We use the information collected to:
- Provide and improve our services;
- Personalize your experience with Sofya.ai;
- Ensure the security and integrity of our systems;
- Comply with legal and regulatory obligations;
- Contact you for support, updates and news about our services.
3. AI model training
Collected data may be used, in anonymized and aggregated form, to:
- Train and improve our artificial intelligence models, focused on clinical efficiency and service improvement;
- Develop new health-oriented models, always respecting data privacy and confidentiality;
- Ensure compliance with local and international regulations on the use of health data.
Under no circumstances will we use personally identifying data for model training, except with explicit and informed consent.
4. Data sharing
We share information only when necessary and with appropriate safeguards, including:
- With vendors and partners: to deliver contracted services, subject to confidentiality agreements.
- With competent authorities: when required by law or regulation.
- For research purposes: anonymized data may be shared for studies or the development of health solutions.
Occasionally, Sofya support teams, with strictly controlled access and in compliance with rigorous Information Security standards and practices, may access personal information made available, exclusively for technical support or service improvement.
Sofya ensures that no personal information will be publicly disclosed without the explicit consent of the data subject.
We commit not to sell, rent or share your information with third parties for commercial purposes, fully respecting our users' privacy.
5. Audio recording, storage or secondary use
Sofya does not record, store or keep copies of audio captured during use of the platform.
Audio is used exclusively in real time for automatic transcription and is discarded immediately after the necessary processing.
6. Data protection
We adopt technical and organizational measures to protect your data against unauthorized access, alteration, disclosure or destruction. These measures include encryption, access control and regular security audits.
7. Data retention
We store your information for 60 days or as long as necessary to fulfill the purposes described in this policy or as required by law. Data used for model training is anonymized before use and kept securely.
8. Changes to this policy
We may update this Privacy Policy periodically. We will notify you of significant changes through our official channels. We recommend reviewing this page regularly.
9. Contact
If you have questions about this policy or how we use your data, contact us:
- Email: privacy@sofya.ai
- Address: Rua Antônio de Barros, 1817 – Box 8, Vila Carrão, São Paulo – Brazil, 03401-001